|Frequently Asked Moving Questions|
Below is a list of the most frequently asked moving questions. Please Contact Us if your question isn't answered below.
1. What is the best way to prepare children for a move?
While there are probably as many answers to this question as there are children, here are some general tips provided by experts:
To keep down the cost for you. The average trailer holds from 18,000 to 24,000 pounds - the equivalent of three to four households. This allows us to create efficiencies to reduce the cost of operation.
While you can pack your own items and benefit from some cost savings, we don't recommend it. One of the major advantages of hiring a professional moving company to handle your move is the assurance that your belongings will safely arrive at your new home. Our trained packing crews stand behind every box, crate and item we pack, load and ship, and we're responsible.
When you pack your belongings, we are unable to take liability if items are improperly packed. If the items you pack are damaged and no exterior carton damage is evident, the responsibility for the damage is yours. However, your Moving Consultant can offer assistance if you choose to pack yourself. Ask for a copy of our Guide to Better Packing as well as packing supplies the experts use.
Perishable food items cannot be safely shipped in moving vans - please dispose of them or give them away.
When your household goods are delivered to your new home, your van operator will ask you to check off items as they are removed from the van and sign the inventory of household goods. If any items or cartons are missing or damaged, you must note this on the inventory sheet at the time of delivery. This is known as an "inventory exception" and is for your protection. Signing the inventory is a declaration that all items and cartons were received and arrived in their original condition. We don't expect you to unpack every carton before signing. If for any reason you were unable or refused to sign the inventory exception document, please indicate this in writing on the sheet and notify us immediately at: 1.800.323.5651
Accessorial services are any services provided to you in addition to the linehaul transportation. Ask your Moving Consultant to fully explain the total range of services available - including: crating, packing, unpacking, appliance services, elevator, stair and long carriers, or shuttle service when access to your residence is limited and a second smaller truck may be necessary.
It's against the law for movers to transport flammable, combustible or corrosive materials. Safely drain or dispose of these materials including: household paints, bleaches, propane tanks, gas cans and fuel in power equipment.
As with any delicate piece of electronic equipment, a few precautionary measures will ensure its safe arrival.